WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

• If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website.

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

• Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

• Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at zainab.era@gmail.com.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

• We only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at zainab.era@gmail.com..
• If you were to, accidentally, receive an item that you did not order, please contact our customer service.

IS MY PERSONAL INFORMATION CONFIDENTIAL?

• Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

CAN I PLACE AN ORDER BY PHONE?

• Yes. You can place your order via contacting us on WhatsApp.

CAN I SEE THE OPEN PICTURES?

• Yes. You can get open pictures of dresses via contacting us on WhatsApp.